woodpecker/docs/versioned_docs/version-2.7/20-usage/100-troubleshooting.md
2024-07-18 14:57:03 +02:00

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# Troubleshooting
## How to debug clone issues
(And what to do with an error message like `fatal: could not read Username for 'https://<url>': No such device or address`)
This error can have multiple causes. If you use internal repositories you might have to enable `WOODPECKER_AUTHENTICATE_PUBLIC_REPOS`:
```ini
WOODPECKER_AUTHENTICATE_PUBLIC_REPOS=true
```
If that does not work, try to make sure the container can reach your git server. In order to do that disable git checkout and make the container "hang":
```yaml
skip_clone: true
steps:
build:
image: debian:stable-backports
commands:
- apt update
- apt install -y inetutils-ping wget
- ping -c 4 git.example.com
- wget git.example.com
- sleep 9999999
```
Get the container id using `docker ps` and copy the id from the first column. Enter the container with: `docker exec -it 1234asdf bash` (replace `1234asdf` with the docker id). Then try to clone the git repository with the commands from the failing pipeline:
```bash
git init
git remote add origin https://git.example.com/username/repo.git
git fetch --no-tags origin +refs/heads/branch:
```
(replace the url AND the branch with the correct values, use your username and password as log in values)